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Frequently Asked Questions
Orders and Shipping
Unfortunately, we only ship to AU.
Orders travel by road freight to all destinations. This can take up to 10 business days to reach some locations, such as Perth and Adelaide.
If your order will not proceed on the website – this is due to your location not being serviceable through our network of couriers. – Yet! We’re working on this!
All orders over $120 will get FREE AU delivery.
Aquatir Australia Caviar dispatch orders every Tuesday with Cool Cartons, our refrigerated courier services.
Yes, we have option of order pick up from Sydney Eastern suburbs for FREE.
Please note that all orders will be available for same day pick-up if the order has been processed before lunch time.
Cut off for all orders is 5pm Monday for following day dispatch.
Refrigerated Delivery
We dispatch once a week on Tuesdays.
Deliveries will be as followed:
- Wednesday
Sydney Metro
Blue Mountains - Thursday
Central Coast
New Castle - Friday
South Highlands
Wollongong
Canberra
Melbourne Metro
Mornington
Yarra Valley
Brisbane Metro
Gold Coast
Sunshine Coast - Monday
Gippsland - Tuesday (the following week)
Mansfield
Perth - Wednesday (the following week)
Ballarat / Bendigo
Geelong
Adelaide Metro
Orders travel by road freight to all destinations. This can take up to 10 business days to reach some locations, such as Perth and Adelaide.
All orders remain in complete cold chain from our door to yours.
This will keep your caviar at optimal refrigerated temperature.
Please provide accurate details when placing online orders, as these are required to provide SMS alerts for scheduled delivery or locating your address correctly.
Make sure to put the correct post code, otherwise it may go to wrong state.
We cannot edit and change delivery address once we have dispatched your order.
We cannot deliver to PO boxes. Please provide street address only.
If you have delivery instructions, please leave this in the additional comments section on the order page.
We use Cool Cartons delivery days by state.
Aquatir Australia dispatch orders on Tuesday mornings with Cool Cartons, our refrigerated courier services.
*Please note, these days are as close to confirmed as possible. Sometimes delays happen, due to road freight hold ups, and the delivery will occur the next business day. These days will vary with Public Holidays also.
Please refer to your location below.
Deliveries will be as followed:
- Wednesday
Sydney Metro
Blue Mountains - Thursday
Central Coast
New Castle - Friday
South Highlands
Wollongong
Canberra
Melbourne Metro
Mornington
Yarra Valley
Brisbane Metro
Gold Coast
Sunshine Coast - Monday
Gippsland - Tuesday (the following week)
Mansfield
Perth - Wednesday (the following week)
Ballarat / Bendigo
Geelong
Adelaide Metro
Got questions?
If you have any further questions regarding delivery send us an email here and a member of Aquatir Australia will be in contact with you.